Try this on a coworker: paraphrase their request, label the emotion you sense, then ask what success would look like. Research consistently finds listeners who accurately mirror intent are judged as more trustworthy and flexible, making mutually beneficial agreements faster and less stressful.
Comfortable pauses encourage deeper answers and reveal hidden constraints. Count three silent breaths after a key point rather than rushing to fill the space. People often sweeten offers, clarify concerns, or self-correct exaggerations when they notice your calm patience holding respectful, curious attention.